Create a Ticket from Workplace Operations
This tutorial guides you through creating and submitting a new helpdesk ticket in Ninerole. You will learn how to navigate the dashboard and complete the ticket form to report an issue effectively.
Before you start, go to ninerole.com.
About this task
- Purpose
- Create a ticket from the Workplace Operations area for asset, facility or device requests.
- Who can do this
- Employee (self-service)
- You will need
- The request type, a description, and any supporting detail.
- Result
- An operations ticket is created and tracked.
- This unlocks
- A tracked request with an owner and a status.
This guide answers
- How do I raise an operations ticket?
- What is the difference between this and a support ticket?
- How do I request an asset?
- Where do I track my ticket?
- Who handles operations tickets?
If something goes wrong
- Your request is HR or payroll related.
- Use the support ticket flow instead — it routes to those teams.
- You cannot find your ticket.
- Check the ticket list in Workplace Operations rather than the HR helpdesk.
Related: Support tickets · Manage assetsAlso called: operations ticket, workplace request, facilities ticket.Last verified: 7 September 2026
1. Introduction
You will learn how to navigate the dashboard and complete the ticket form to report an issue effectively.
Open Workplace Operations
2. Access the work area switcher
Click My Work → Switch work area to open the work area selection menu on your dashboard.
3. Open Workplace Operations
Click Workplace Operations to navigate to the operations section within your work area.
4. Initiate new ticket creation
Click New ticket to start creating a new helpdesk ticket in the summary section.
Complete and submit the ticket
5. Select the ticket subject field
Enter Subject to enter the subject of your helpdesk ticket.
6. Choose the ticket category
Choose Category to select the appropriate category for your ticket issue.
7. Set the ticket priority level
Choose Priority to set the priority level for your ticket based on urgency.
8. Enter the ticket description
Enter the description of your ticket.
9. Submit the new helpdesk ticket
Click Create ticket to submit your new helpdesk ticket and notify the support team.
You have successfully created and submitted a new helpdesk ticket in Ninerole by navigating through the dashboard and completing the ticket form. Next, monitor your ticket status or create additional tickets as needed for other issues.
Raising a request from the employee Support page instead? See Create and Submit Support Tickets.
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