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approval.",{"path":126,"title":127,"navTitle":128,"description":276,"module":29},"Apply for leave from your own dashboard — choose the leave type, set the dates, add a reason, and submit for approval.",{"path":130,"title":131,"navTitle":132,"description":278,"module":35},"Create a user role in the Administration panel and assign the permissions that control what its holders can view and manage.",{"path":134,"title":135,"navTitle":136,"description":280,"module":95},"Run the readiness check, create a pay run, validate and calculate it, adjust individual amounts, finalize the payroll, and download the bank salary file.",{"path":138,"title":139,"navTitle":140,"description":282,"module":95},"Open an employee's salary details, apply a salary template, review the resulting structure in Payroll, and record a salary history entry.",{"path":142,"title":143,"navTitle":144,"description":284,"module":23},"Raise a support request from the dashboard — enter a subject and description, set the priority, and submit the ticket for assistance.",{"path":146,"title":147,"navTitle":148,"description":286,"module":40},"Log project hours from your personal workspace — add a time entry against a project, record the date and description, then submit the week for approval.",{"path":150,"title":151,"navTitle":152,"description":288,"module":95},"Review employee travel allowance and trip details, filter reimbursement claims, configure rates, and submit payments for approval.",{"path":154,"title":155,"navTitle":156,"description":290,"module":23},"Add a document to the Workplace Operations document library — title, description, category, and visibility, then choose the file and upload.",{"path":158,"title":159,"navTitle":160,"description":292,"module":54},"Add a recruitment vendor — contact details, vendor type, payment terms, statutory numbers, contract dates, and portal access.",{"path":162,"title":163,"navTitle":164,"description":294,"module":29},"Raise a WFH request from your dashboard — apply the policy, pick your dates, set a half day if needed, and submit for approval.",{"path":166,"title":167,"navTitle":7,"description":296,"module":7},"The complete HR operating system for modern businesses — hire, manage, pay, track, develop, and engage your entire workforce from one connected platform.",{"path":169,"title":170,"navTitle":171,"description":298,"module":7},"Time, attendance, shifts, work from home, geofencing, regularization, and overtime in one place.",{"path":173,"title":174,"navTitle":175,"description":300,"module":7},"Announcements and feed, recognition and rewards, surveys and polls — building a connected employee culture.",{"path":177,"title":178,"navTitle":179,"description":302,"module":7},"Tickets for HR, IT, payroll, and admin queries with assignments, SLAs, a knowledge base, and CSAT reporting.",{"path":182,"title":183,"navTitle":184,"description":304,"module":7},"Recruitment from job creation to onboarding, across jobs, candidates, interviews, and 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and billing and analytics.",{"path":210,"title":211,"navTitle":211,"description":318,"module":7},"What an AI assistant may and may not conclude from this help centre — particularly around statutory, tax and legal questions.",{"path":213,"title":214,"navTitle":214,"description":320,"module":7},"Plain definitions of the Ninerole terms that carry consequences — what each one does, and whether it can be undone.",{"path":216,"title":217,"navTitle":218,"description":322,"module":7},"The order things have to exist in — which module feeds which, and why a task is sometimes blocked until something else is set up.",{"path":220,"title":221,"navTitle":221,"description":324,"module":7},"The canonical word for each concept in Ninerole, and the on-screen labels that mean the same thing.",{"id":326,"title":143,"aboutTask":327,"body":351,"description":284,"extension":585,"faq":7,"meta":586,"module":23,"navTitle":144,"navigation":587,"ogImage":366,"order":12,"path":142,"seo":588,"stem":589,"updated":590,"__hash__":591},"content\u002Fguides\u002Fsupport-tickets.md",{"purpose":328,"actor":329,"need":330,"result":331,"unlocks":332,"answers":333,"troubleshooting":339,"related":346,"alsoCalled":350},"Raise a support ticket to HR, IT, payroll or admin, and track it through to resolution.","Employee (self-service)","The category, a subject, a description, and any attachments.","A ticket is created and routed to the right team.","A tracked record with a status, rather than an untraceable email.",[334,335,336,337,338],"How do I raise a support ticket?","Which category should I choose?","How do I attach a file to a ticket?","How do I check the status of my ticket?","What is the difference between this and an operations ticket?",[340,343],{"problem":341,"fix":342},"You are unsure which category to pick.","Choose the closest team. Tickets can be reassigned internally.",{"problem":344,"fix":345},"You need a workplace or asset request instead.","Use the Workplace Operations ticket flow for assets, facilities and devices.",[347,348,349],{"text":63,"to":61},{"text":21,"to":19},{"text":156,"to":154},"helpdesk ticket, support request, raise a ticket.",{"type":352,"value":353,"toc":570},"minimark",[354,358,362,368,379,382,387,390,397,402,406,414,420,424,430,436,440,446,452,456,460,467,473,477,484,490,494,497,525,531,535,541,547,550,553,558],[355,356,143],"h1",{"id":357},"create-and-submit-support-tickets",[359,360,361],"p",{},"This tutorial explains how to create and submit a support ticket within the Ninerole HRMS platform. You will learn how to navigate the dashboard, access support, and complete the ticket submission process.",[363,364],"youtube-embed",{"id":365,"poster":366,"title":367},"lis79ZMVzE0","\u002Fimages\u002Fthumbnails\u002Fsupport-tickets.jpg","Create and Submit Support Tickets in Ninerole HRMS",[359,369,370,371,378],{},"Before you start, go to ",[372,373,377],"a",{"href":374,"rel":375},"https:\u002F\u002Fninerole.com",[376],"nofollow","ninerole.com",".",[380,381],"about-task",{},[383,384,386],"h3",{"id":385},"_1-introduction","1. Introduction",[359,388,389],{},"You will learn how to navigate the dashboard, access support, and complete the ticket submission process.",[359,391,392],{},[393,394],"img",{"alt":395,"src":396},"Introduction","\u002Fimages\u002Fguides\u002Fsupport-tickets\u002F01-introduction.png",[398,399,401],"h2",{"id":400},"open-the-support-section","Open the Support section",[383,403,405],{"id":404},"_2-access-the-ninerole-dashboard","2. Access the Ninerole dashboard",[359,407,408,409,413],{},"Click ",[410,411,412],"strong",{},"Dashboard"," to open the main overview page of the Ninerole HRMS platform.",[359,415,416],{},[393,417],{"alt":418,"src":419},"Access Ninerole Dashboard","\u002Fimages\u002Fguides\u002Fsupport-tickets\u002F02-access-dashboard.png",[383,421,423],{"id":422},"_3-open-the-support-section","3. Open the Support section",[359,425,408,426,429],{},[410,427,428],{},"Support"," to navigate to the support area where you can manage your tickets and requests.",[359,431,432],{},[393,433],{"alt":434,"src":435},"Open Support Section","\u002Fimages\u002Fguides\u002Fsupport-tickets\u002F03-open-support-section.png",[383,437,439],{"id":438},"_4-initiate-ticket-creation","4. Initiate ticket creation",[359,441,408,442,445],{},[410,443,444],{},"Create Your First Ticket"," to start the process of submitting a new support request.",[359,447,448],{},[393,449],{"alt":450,"src":451},"Initiate Ticket Creation","\u002Fimages\u002Fguides\u002Fsupport-tickets\u002F04-initiate-ticket-creation.png",[398,453,455],{"id":454},"complete-and-submit-the-ticket","Complete and submit the ticket",[383,457,459],{"id":458},"_5-enter-the-ticket-subject","5. Enter the ticket subject",[359,461,462,463,466],{},"Enter ",[410,464,465],{},"Subject *"," to specify the main topic or issue for your support ticket.",[359,468,469],{},[393,470],{"alt":471,"src":472},"Enter Ticket Subject","\u002Fimages\u002Fguides\u002Fsupport-tickets\u002F05-enter-ticket-subject.png",[383,474,476],{"id":475},"_6-provide-the-ticket-description","6. Provide the ticket description",[359,478,479,480,483],{},"Enter detailed information about your support request or issue in the ",[410,481,482],{},"Description"," field.",[359,485,486],{},[393,487],{"alt":488,"src":489},"Provide Ticket Description","\u002Fimages\u002Fguides\u002Fsupport-tickets\u002F06-provide-ticket-description.png",[383,491,493],{"id":492},"_7-select-the-ticket-priority","7. Select the ticket priority",[359,495,496],{},"Click the priority options to choose the urgency level of your ticket:",[498,499,500,507,513,519],"ul",{},[501,502,503,506],"li",{},[410,504,505],{},"Low"," — minor issues",[501,508,509,512],{},[410,510,511],{},"Medium"," — standard requests",[501,514,515,518],{},[410,516,517],{},"High"," — important workflow issues",[501,520,521,524],{},[410,522,523],{},"Urgent"," — critical problems requiring immediate attention",[359,526,527],{},[393,528],{"alt":529,"src":530},"Select Ticket Priority","\u002Fimages\u002Fguides\u002Fsupport-tickets\u002F07-select-ticket-priority.png",[383,532,534],{"id":533},"_8-submit-the-support-ticket","8. Submit the support ticket",[359,536,408,537,540],{},[410,538,539],{},"Submit Ticket"," to send your completed support request for processing and assistance.",[359,542,543],{},[393,544],{"alt":545,"src":546},"Submit Support Ticket","\u002Fimages\u002Fguides\u002Fsupport-tickets\u002F08-submit-support-ticket.png",[548,549],"hr",{},[359,551,552],{},"You have successfully created and submitted a support ticket in Ninerole HRMS by navigating through the dashboard, entering ticket details, selecting priority, and submitting the request. For further assistance, explore additional support resources or manage your existing tickets within the platform.",[359,554,555,556,378],{},"Working in the Workplace Operations area instead? See ",[372,557,62],{"href":61},[359,559,560,561,563,564,563,567],{},"Back to ",[372,562,179],{"href":177}," · ",[372,565,566],{"href":186},"all modules",[372,568,569],{"href":166},"Ninerole HRMS overview",{"title":571,"searchDepth":34,"depth":34,"links":572},"",[573,574,579],{"id":385,"depth":22,"text":386},{"id":400,"depth":34,"text":401,"children":575},[576,577,578],{"id":404,"depth":22,"text":405},{"id":422,"depth":22,"text":423},{"id":438,"depth":22,"text":439},{"id":454,"depth":34,"text":455,"children":580},[581,582,583,584],{"id":458,"depth":22,"text":459},{"id":475,"depth":22,"text":476},{"id":492,"depth":22,"text":493},{"id":533,"depth":22,"text":534},"md",{},true,{"title":143,"description":284},"guides\u002Fsupport-tickets","2026-09-07","ipjzFREY4GX-wZhwiqfrkCMxrF6Yysl8MsiV6fS0E4A",1788936479587]